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Elite Golf Solutions Ltd
ELITE GOLF SOLUTIONS
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Tel: 01306 646477
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FAQ's - Payment

Making Payment

Q Is it safe to pay my membership online?
Q I'd prefer to not pay online, what options do I have?
Q I tried to print off the application form on your website but it failed, what can I do?
Q When I tried to make a payment online I got an error reported regarding my email address, why?
Q While I was on HSBC's server making my payment it reported an error and my EGS account is not activated, nor have I received a confirmation email. Has my card been debited?
Q I think that I may have made a double payment when subscribing, how can I check this?
      

Making Payment

Q Is it safe to pay my membership online?
A Yes, it is extremely safe as we use a highly secure encrypted payment process directly on to HSBC's secure payment server.
  
Q I'd prefer to not pay online, what options do I have?
A For customers who prefer to not pay online we have an application form that can be used, this can be found on our Home page and there is a link to the pdf file in the Registration email that we send to you with your logon details and password. This application form requires only the minimum information from you and you can fax, email or post it back to us. If you return it by fax or email then we would need to call you take your payment over the phone. If you post it to us you also have the option of paying by cheque.
  
Q I tried to print off the application form on your website but it failed, what can I do?
A The application form is in pdf format so if your pc does not have Adobe pdf Reader you can download it from their website for free at www.adobe.com/products/acrobat/readstep2.html or, if you'd prefer not to download it, you can request us to post an application form to you by calling 01306 646477 or emailing enquiries@elitegolfsolutions.co.uk
  
Q When I tried to make a payment online I got an error reported regarding my email address, why?
A This typically happens if your email contains more than 30 characters in total as HSBC's server only accepts email addresses with 30 characters or less. Each time this happens we receive an automated report and will contact you ASAP to help resolve the problem. To get around the problem we'd ask you to enter your email address as normal in the Member's Section of our website, during the payment process, and when you get to our Checkout Section truncate your email address so that it's less than 30 characters, for example, if your email was john.macdonald@elitegolfsolutions.co.uk then we'd ask you to enter it john.h@elitegolfsolutions.co.uk This has no impact on the order process as HSBC does not use your email address. Once your payment has been made your account will automatically be activated and you will receive a Payment Acknowledgement email from us, usually within a few minutes.
  
Q While I was on HSBC's server making my payment it reported an error and my EGS account is not activated, nor have I received a confirmation email. Has my card been debited?
A Unless reported otherwise by HSBC's server, it is typically caused by the wrong credit/debit card address being entered, or a mistake in the address, as HSBC see it. HSBC perform very stringent checks ensuring that credit card details entered match the address to where the card statement is sent. If they do not match then the payment is held as Pending and we receive a report, within minutes, from HSBC to that effect. When this happens your card has not been debited. You may attempt to make payment using the same card with the correct statement address or you can try with another card. You will only be charged once if you try again; once we see that a successful payment has been made we will void the Pending payment at HSBC and send you an email confirming that this has been done. If you do not attempt to make payment again after the first failure then we will check the address details for errors or mismatches, if we can verify that it's a straightforward address error then we can accept the payment, otherwise we will contact you to confirm the statement address; either way we would normally contact you within 2 hours (during working hours).
  
Q I think that I may have made a double payment when subscribing, how can I check this?
A If you think you may have inadvertently paid twice then in most cases you can confirm this by logging on to our website and checking the Expiry date of your membership as seen below the Logon box. If your membership is for one year then it's very unlikely that you have paid twice. In any event if you have paid twice our system will pick this up and we will contact you to confirm that it was done in error, at which point we will credit your card, immediately, with the overpayment.
  
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